Editor’s View
The online casino Rizk was launched in 2016. It is operated by Zecure Gaming Limited and is owned by Betsson Group. Rizk operates under a Maltese license. This online casino doesn’t work with cryptocurrencies, so there are no crypto games here, but you can play in a live casino and place bets on sports. The casino cooperates with numerous game providers, but despite this, there are less than 1000 games in the lobby. Read about all the pros and cons of Rizk in our objective review.
Rizk Casino Games
At Rizk casino, players are offered only 500+ games, although the list of providers is not very short: these are IGT, Yggdrasil, Microgaming, Quickspin, Play’n GO, Pragmatic Play, and so on. It is strange that with such a variety of providers, especially such ‘prolific’ ones as Microgaming and others, there are less than 1000 games in the casino lobby. Indeed, today one of the competitive advantages in the online gambling industry is a large assortment. And with the help of today’s popular game aggregators, you can seamlessly add thousands of games to your gaming lobby.
By the way, Rizk warns that providers Red Tiger, NetEnt, and Evolution are not available to players from Canada.
Unfortunately, Rizk is one of those types of online casinos that only provide access to demo versions of paid games after registration. By the way, this is another minus point for this casino. After all, a potential client is more likely to choose a casino where demo versions are available without registration and login procedures.
Rizk User Experience
As you already know, our experts rely not only on their personal gaming experience when compiling reviews of popular online casinos, but also take into account the opinions of other real players. Below we have summarized these ‘experiences’ so that you can get the most objective picture of the services at Rizk casino.
Range of Games
Although our experts consider the number of games offered at Rizk casino to be quite modest compared to other popular online casinos, other players don’t express strong dissatisfaction with the assortment. Only a few of them wrote that they would like to find more of their favorite games in the lobby. Perhaps Rizk relied not on the quantity, but on the quality of games, but modern players are spoiled by a large assortment, so they may be too lazy to register at a casino with a ‘modest’ lobby.
Player Support
As for the support service, here users unanimously share only good impressions of the friendliness and responsiveness of the agents. But there is also a fly in the ointment – friendliness and responsiveness are not the same problem solved.
For example, some gamblers were faced with the fact that when withdrawing funds, they were required to check KYC, but the agents didn’t provide feedback for a long time and gamblers were forced to wait for a long time and eventually write to the agents themselves to find out how their issue was resolved.
Rizk allows you to contact support via email support-ca@rizk.com and live chat. Promises that on average a response by mail will come within 30-60 minutes, and in a live chat – within 30 seconds.
Withdrawal Times
Rizk Casino states that withdrawal requests can take up to 24 hours to process. After the casino processes the payment, it is the banking organization’s turn. Thus, for VISA and MasterCard it may take from 2 to 5 banking days to complete the transfer of funds to the user’s card. For electronic wallets – from 15 minutes to 24 hours, and for bank transfers – from 2 to 7 days.
The experiences players share on forums are mostly good. There are a few complaints about the delay in payment of winnings, but many more players write about hassle-free withdrawals.
Design and Navigation
The design of this casino’s website has a rather controversial reputation: some gamblers call it ‘strange and inconvenient for the user’ and complain that the navigation could be better. And someone confidently says that the design is attractive, and its simplicity is an advantage.
Our opinion coincides with the ‘optimistic’ side of user opinions: we rated the site design as attractive and bright, and the navigation as simple and user-friendly. The site’s character – Captain Rizk – is a good solution for increasing brand recall among gamblers.
All necessary background and service info can be found in the side menu on the left and the footer of the official website. There are enough categories to make it convenient for gamblers to navigate the site.
Payment Methods
Canadians have access to deposit options such as ecoPayz, Interac, Paysafecard, MasterCard, VISA, etc. VISA, MuchBetter, bank transfer, ecoPayz, and MasterCard are offered for withdrawal of winnings. The minimum deposit is 10 CAD, and the minimum withdrawal amount is 20 CAD.
Before a gambler chooses a payment method for their needs, we recommend that they check whether it is possible to deposit and withdraw funds using the selected payment method, or whether it is only available for one type of payment transaction. The fact is that sometimes a gambler may have problems withdrawing their winnings if they use a different payment method than they used for the deposit. The reason is that the systems at some online casinos recognize such transactions as a potential attempt at money laundering or fraud.
Smartphones and Tablets
Players can use the mobile version of the Rizk website, which is optimized for various tablets and smartphones. There is no mobile application for Android and iOS.
Rizk Casino Bonuses and Promotions
Rizk casino has many different bonuses, but unfortunately there are no regular no deposit bonuses.
Welcome Bonus
The welcome bonus is 100% of your deposit up to 250 CAD and 50 free spins (10 daily for 5 days). Free spins are awarded every day on a new slot and are valid only for 24 hours. The wagering requirements for the bonus are 45x. If the gambler doesn’t fulfill the wagering requirements within 30 days from the moment the bonus is credited, the bonus itself and the corresponding winnings will be canceled. No bonus codes needed.
Thematic Bonus
Rizk offers gamblers a variety of holiday-themed bonuses. For example, one of these holiday bonuses consists of a daily lottery ticket for every fifty dollars wagered and a weekly lottery ticket for every $100 wagered. Detailed bonus conditions are available on the Rizk casino website.
Wheel of Rizk
Having chosen any game and played it, the gambler fills the power scale by placing bets. Having filled out the scale, the gambler can activate the Wheel of Rizk by going to the ‘Rewards’ section. The higher the levels, the more interesting opportunities appear there (jackpots, super wheels, double chip speed, free spins, and so on).
Weekly bonus
Every Wednesday, Rizk adds a double-speed chip to the player’s rewards. After receiving this chip, the gambler’s bet is taken into account in double size to increase the player’s level within an hour. Each level increase gives the gambler a giant spin in the Wheel of Rizk.
FAQ
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What happens if the internet connection is interrupted while I am playing a slot?
All rounds are logged separately in the system and continue to be active, even if the gambler has a problem with the internet connection. If the slot reels were spinning when the internet connection was lost, they completed the round. Restart the game and it will continue from where it left off.
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What happens if my internet connection goes down while I'm playing in a live casino?
The bets you have made will remain valid and the game will continue because other players besides you are participating in the round. For example, if there is a crash during a game of blackjack, if you do not immediately reconnect to the gaming platform in time to make a decision, your hand will be considered 'stand' and play will continue as normal.
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What happens if the dealer makes a mistake?
In the very unlikely but possible event that the dealer makes a mistake, the game round will be temporarily suspended and reconsidered. The player is notified of this via chat or a pop-up message. If the error can be fixed instantly, the game continues. If immediate resolution is not possible, the round is canceled and the original bets are returned to the players.
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What happens if I get a call while playing on my smartphone?
The game will be automatically paused and after you finish talking on the phone, the game will either resume automatically or you can resume it manually.
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Can I bet in Canadian dollars at Rizk?
Yes, you can register a gaming account in CAD, EUR, SEK, Kr, GBP, AUD, USD, and Rupees. But once you deposit money in a certain currency, you will not be able to change it.
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Why is the online game slow?
This problem can occur for several reasons. First, your internet browser's cookies and cache need to be cleared. Secondly, the internet connection may be unstable. If you have resolved the above issues and the game is still running slowly, try updating your internet browser. If the problem persists, contact Rizk support.
Player Reviews of Rizk Casino
games, support
lack of no dep bonuses
RTP, reliable casino
nothing special
