Betsafe Casino

Betsafe User Experience

You can fully appreciate the advantages and disadvantages of a casino only by playing in it. Therefore, Mybestcasino.ca experts registered with Betsafe and checked not only information from reviews of other real players posted on thematic forums but also formed their own opinions about the quality of services provided by the casino. Overall, the user experience of playing at Betsafe is positive. Read more below.

Range of Games

Gamblers who have played at Betsafe note the presence of a fairly large assortment of slots, games with a live dealer, and other popular games. There are also seven jackpot categories with different games that you can not only play for money but also practice by clicking the Practice Play button. Betsafe has two types of jackpots – local Canadian jackpots and mega jackpots, which combine all casinos that offer a particular jackpot game.

For the convenience of Canadian players, the site has a category of games – Canadian Favorites, which contains games that are especially popular among residents of the Great White North.

Player Support

Customer Support at Betsafe online casino can be accessed by scrolling down to the Why play with us section on the betsafe.com home page. This section consists of three ‘windows’, the third of which is 24/7 Customer Support. It is also stated there that the average chat response time is 30 seconds.

In order to access user support options, you need to click on the hyperlink in the box. Having done this, you will find yourself on the Support page, where you can use the opportunity to contact support via live chat, email, or request a call back. The website states that the usual response time in a live chat is 30 seconds, by email – 30-60 minutes, call back – 15-60 minutes.

Withdrawal Times

The processing time for a withdrawal request is a maximum of 24 hours unless additional verification is required. Once the withdrawal is successfully processed, the transaction time will begin depending on the payment method used. For bank transfer, it is 2-7 days, for Mastercard/Visa it is 2-5 business days, for Neteller/Skrill it is an instant transaction, for Trustly it is from instant transfer (through major banks) to 1-3 days (through other banks). The expected processing time for your request will be shown at the time you submit your withdrawal request.

Betsafe online casino undertakes to send a confirmation email after the withdrawal has been processed on its part. If your request takes more than 24 hours to process, you should contact support to check the progress of the transaction.

Design and Navigation

The site design is made in the most informative and structured style: black background, white font, bright buttons. The home page lists the categories of games offered by Betsafe at the top. When you click on any of these categories, the gambler goes to a new page and a menu appears on the left, which is open by default, but can be hidden using a special button.

In general, site navigation is intuitive. But our experts have complaints about the user support button. Typically, in an online casino, the live chat window is visible: for example, it pops up when you scroll the page. It can also be a button labeled Support, located in the page header or in another prominent place. In Betsafe, this button is made in the form of a small icon with a question mark on it and is located at the top of the page on the right, next to the Login button. This button may not be immediately found, which creates some inconvenience in navigating the site.

Payment Methods

For Canadian players, Betsafe currently offers seven payment methods for making deposits (VISA, Instant Banking, Interac, ecoPayz, Paysafecard, Mastercard, MuchBetter) and only four payment methods for withdrawing winnings (Interac, VISA, ecoPayz, Bank Transfer). Of course, the number of payment methods may change, so we recommend that users check the current range of payment methods periodically.

Smartphones and Tablets

In addition to the mobile version of the site, adapted for all types of tablets/smartphones, the Betsafe online casino is also available as a mobile application for Android/iOS. The Betsafe website offers the info that the iOS mobile app can be downloaded from the App Store, and a link is provided to download the Android app. When clicking on it, the gambler goes to a page with download instructions on the official Betsafe website.