Casobet Casino Review

Casobet User Experience

We – Mybestcasino.ca experts – always register at the casino we are interested in to get our gaming experience and form an opinion. We also study the experience of users on the internet (both real players and various casino reviewers).
In cases where our gaming experience at a particular casino turns out to be disastrous, we always write about it objectively, even if other reviewers or players rate the platform highly.

So, in the case of the online casino Casobet, we noticed an interesting nuance: the majority of players and even the most loyal reviewers on the internet unanimously declare – ‘we do not recommend this casino’. Well, let’s explore further.

Range of Games

There are no complaints about the assortment of Casobet – there are almost two thousand games, many of them are from popular providers, there are even games with the Provably Fair function (we explain to newcomers: this is an additional guarantee of fairness of the slots). However the lack of information about the Casobet gaming license doesn’t allow us to play safely. After all, in any article on the topic ‘How to understand whether a casino is safe or not?’ The first item is ‘Check if the casino has a gaming license’.

An online casino without a license has no legal obligations to players. Due to the online format, it is generally difficult to protect your rights as a consumer because there is no physical address where you can go and protect your rights. And it’s easy to get lost on the internet, especially for a fraudulent online casino, information about which is not recorded in any official regulator.

Therefore, no matter how attractive games in a casino without a license may seem, you shouldn’t add to the exciting risk of the casino game the frivolous risk of being banned for no reason.

Gambler Support

The site has a Live Chat option (icon in the lower right corner of the page) and a Contact Us tab. You can use the feedback form or send an email to support@casobet.com. The site says that the typical response time in Live Chat is 30 seconds.

But our gaming experience and the experience of dozens of players tell us something else: agents may not respond to messages for a long time. Some players even describe a situation where they decided to withdraw funds, and after several unsuccessful attempts, Casobet representatives stopped responding to them in live chat.

By the way, usually support agents not only respond to players via email or live chat but also write responses to gambler reviews on thematic forums. Casobet doesn’t comment on player complaints.

Withdrawal Times

There is no info on the time of withdrawal of winnings on the site. But it’s stated in the Terms of Service (this is the original name of the Terms and Conditions section in Casobet) that the casino reserves the right to check the gambler’s identity prior to processing payouts and to hold withdrawals for the time needed to check their identity. Also the company can suspend the withdrawal of funds for 180 calendar days, as well as freeze the client’s balance if it suspects fraud (including financial fraud) and a conspiracy game, and also in the event of a chargeback or refund.

And here the indignation of gamblers reaches its maximum: on forums, dozens of people leave angry comments about problems with withdrawing winnings. They write that after winning, their withdrawal requests were rejected, and attempts to contact the casino via chat were unsuccessful. The game account is also blocked.

Design and Navigation

We liked the design of the site: dark background, bright banners, and the main buttons Login and Sing Up are visible. The site’s layout is simple, so navigation is clear, but some important sections are missing, e.g., the section with the info about payments.

Payment Methods

We are always wary of online casinos that don’t post info on payment methods on their official website. Ideally, this should be a separate section (most often it’s called Payments), where, at a minimum, payments for deposits, payments for withdrawals should be listed and there is info on commission percentages. Casobet doesn’t have such a section.

But there is a mention in the Terms of Service section about the Betflip casino as a casino that ‘offers a variety of payment methods’.

All information on payment methods that is on the site is the VISA, MasterCard, and Bitcoin icons in the footer of the site and the currencies listed in the Terms of Service section. By the way, these are EUR, USD, GBP, TRY, RUB, BTC, BCH, BSV, ETH, ADA, USDT, DOGE, XRP, ZEC, DASH, LTC, TRX, BNB. We would like to draw the attention of Canadian players to the fact that CAD is not included in the list of currencies.

By the way, Casobet’s internal operating currency is BTC, so if you transact in another currency, your card will be charged more money than you intended. The casino refers to conversion by the user’s bank or the casino’s payment processing system.

Smartphones and Tablets

The online casino doesn’t have a mobile app for Android and iOS, but it does have a mobile version. It fits all smartphones and tablets, the interface is user-friendly.