ICE Casino is available to Canadian players, but can it really offer quality service to gamblers? At first glance, the set of services is complete: a welcome bonus, a large number of games from leading providers, live chat support for players, a variety of payments, and so on. Our experts registered with ICE Casino to check all the services it provides to players and describe its pros and cons in their review.
ICE Casino Games
ICE Casino provides players with several hundred games, which, of course, is inferior to the range of other casinos popular among Canadians. In other casinos, thanks to game aggregators, the number of games often amounts to several thousand. But the quantity may be compensated by the quality: among the gaming providers collaborating with online casino ICE, there are about 80 brands. These are brands such as Spinomenal, Pragmatic Play, Slotopia, Evoplay, BGaming, CT Interactive, Swintt, Fugaso, TrueLab, SmartSoft, PG, etc.
Games have demo versions that allow gamblers to get acquainted with the game without betting real money. Players are given the opportunity to think through a strategy, study the mechanics of slots, and try their hand at betting.
ICE Casino User Experience
Range of Games
Even though the range of games at ICE Casino is smaller than many other online casinos, players do not find this a problem. On forums dedicated to playing at ICE Casino, gamblers note a sufficient number of games and high-quality gaming providers who provide them.
The official website of ICE Casino contains information that clients are provided with round-the-clock professional support through means of communication such as live chat, email, and telephone. We have checked the relevance of this information. Chat and email are indeed listed in the footer of icecasino.com, but there is no phone number.
The support service has a dual reputation among players: some gamblers on the forums write about quick and friendly responses from agents, while some gamblers note that the support service gives the same answers, and in general provides little useful information for solving problems.
Players on the forums leave many unanimous comments and short reviews that withdrawals from ICE Casino are slow. Players write that transactions take longer than stated.
The official website of ICE Casino states that for players who successfully pass the KYC check, a withdrawal amount of up to 500 CAD will be approved by casino representatives within 12 hours, but in special cases no more than 2 business days from the date of the request, excluding weekends and holidays. An amount from 500 to 5000 CAD will be approved within 48 hours but in special cases no more than 5 working days. An amount from 5,000 to 30,000 CAD will be approved within 96 hours but in special cases no more than 14 business days. Amounts over 30,000 CAD will be approved within 96 hours, but in special cases no more than 30 business days.
The site also states that once a casino has approved a gambler’s withdrawal, it is not responsible for any payment delays caused by third-party transaction processes. This fact also causes indignation among players, because the support service, in this case, does not provide specific information about the payment period, explaining the delay by the transaction policy of the “external financial provider”.
Gamblers also complain that the support service is delaying the KYC verification process even for verified players, requiring additional documents and photos from them.
Design and Navigation
The site design is made in pleasant blue and white colors, evoking associations with snow and ice. Navigating the site is quite convenient; you can quickly find certain categories either under advertising banners or in the footer of the web page. However, not all categories are visible; for example, there is no information about payment methods.
Our experts were dissatisfied with the inability to easily find complete information about the proposed payment methods on the official website of the casino. Payment options are listed in the footer of the site’s web page, but there is no detailed information about which payment cards relate to making a deposit and which payment cards relate to withdrawing winnings. There is also no information on whether there is a commission when making a deposit and withdrawing winnings, and if so, how much this commission is.
Smartphones and Tablets
ICE Casino does not have an application for smartphones and tablets, but there is a mobile version optimized for gadget screens. Some players claim that the online casino platform can be slow in some situations, but this may be due to a weak internet connection for these players.
ICE Casino Bonuses and Promotions
At the time of publication of this review, ICE Casino did not offer any no deposit bonus to its users. We hope that the situation will change in favor of more diverse bonus offers. By the way, since online casinos have the right to add and remove bonuses at any time, as well as change their conditions, we suggest that players periodically check the relevance of bonuses at ICE Casino.
As a welcome bonus, a gambler can receive up to 1500 CAD and 270 free spins. After the registration and login process, making the first deposit, the player receives a 120% bonus (but not more than 300 CAD) and 120 free spins on a specific slot (specified in the conditions for the bonus). The first deposit must be at least $10.
If a player makes a second deposit from $10 to $49, they receive a 125% bonus and 50 free spins on a specific slot (read the terms and conditions). If a player makes a second deposit over $50, they receive a 200% bonus (up to a maximum of $700 CAD) and 100 free spins on a specific slot.
The third deposit bonus is 100% (not exceeding 200 CAD) and 25 free spins on a specific slot. The deposit must be at least 10 CAD.
The bonus on the fourth deposit is 110% (not exceeding 300 CAD) and 25 free spins. The deposit must be a minimum of 10 Canadian dollars.
This bonus has undeniable advantages, for example, the wagering conditions for the cash part of the bonus are 40x, and for free spins – 35x. However, the maximum bet is 5 CAD, and the bonus is valid for only 5 days from the moment of enrollment, which generally does not allow the player to win back the bonus at a measured pace that is convenient for them.
VIP Highroller Bonus
Activating the bonus is very easy: you need to make a minimum deposit of 300 CAD, and then you can get a 150% bonus (up to 2000 CAD) and 100 free spins in a specific slot. The bonus is available at certain times, namely the 15th and 30th of each month. Wagering conditions are 35x. The limit for withdrawing winnings is 10,000 CAD.
Every Monday, cashback is credited to the gambler’s game account. On the official website of the ICE casino there are conditions for the bonus and there is also a formula according to which the bonus amount is determined. Cashback from 3% to 12% is available to gamblers who have achieved Amateur status in the Loyalty Program and a certain weekly deposit amount. The bonus is available within five days from the moment it appears on the account. A maximum of 2000 CAD can be credited to the gaming account.
Loyalty Program Bonus
Starting from level 10, a gambler can activate a special bonus in their profile on Thursday or Friday. By making a deposit of at least ten Canadian dollars, the gambler receives a bonus from 10% to 90% depending on the status in the Loyalty Program table.
Does ICE Casino protect players' personal data?
The ICE Casino platform uses 256-bit SSL encryption technology, FS Anti-Fraud Tool software, as well as McAfee to protect player data and conduct secure transactions.
Can I bet in Canadian dollars?
Yes, Canadian dollars, along with other currencies, are accepted for bets at casinos available to Canadian players.
At what age can I play at ICE Casino?
You can play at ICE Casino from the age of 18, but if the legal age for gambling in your country starts later, for example at 19, then you can play at ICE Casino if you are of legal gambling age in your country.
Is it possible to play ICE Casino for free?
Demo versions of the games are available to players, but you need to understand that when playing in a casino for free, it is impossible to win real money. But on the other hand, it is impossible to lose real money. The free game is designed to develop a strategy, get acquainted with the mechanics of the game, and also to enjoy the game without intense emotions and risk.
Are there any restrictions on the game if I play with bonus funds?
The casino has the right to cancel your winnings if you use bonus funds in games other than those covered by the bonus.
Why are only certain games available for free spin bonuses?
A common policy of online casinos is to identify games for free spins. The casino strives to select a slot for free spins that will not let the operator down with “limitless generosity” towards the players, but will not be “stingy” with prizes. The RTP and volatility of the slot machine are taken into account, and most often the casino’s choice does not fall on “complex slots” with a full set of additional functions, such as bonus rounds, multipliers, scatters and jokers.
Player Reviews for ICE Casino
The same as everything else
inconvenient interface, slots lag, long withdrawal of winnings, technical support responds according to a script
cool gaming experience, appealing website design, reliable customer support.
slow withdrawal process
quick support always helps, huge welcome bonus, a lot of bonuses
Quick support, generous welcome package, a variety of bonuses
Minor inconveniences with withdrawal details entry
there are no positives
strategies are useless, problems with withdrawal of funds