Mr Green was launched in 2008 under a Maltese license and is operated by Mr Green Limited. The casino offers a generous welcome bonus, but the reason this gambling industry powerhouse is at the top of its game is its original marketing campaign.
The mission of the Mr Green brand is ‘special care for customers’, which the casino itself calls Green Gaming (a modification of Responsible Gaming), as well as to promote the green project Clean the Sea in collaboration with the University of Malta and the International Ocean Institute. This atypical position in the online gambling market attracts attention to the online casino Mr Green. So, let’s see what else this online casino can do.
Mr Green Casino Games
Mr Green provides gamblers from Canada with 800+ slots, as well as live casino games, table games (roulette, baccarat, blackjack, and so on). Among the game providers are well-known developers, including NetEnt and Microgaming, Big Time Gaming, Play’n Go, Pragmatic Play and others. Games from Mr Green online casino can be played for free using the demo version option.
Our gaming experience shows that among modern casinos, the competitive advantage is the presence of crypto games in the lobby and games with gamification elements. In addition, a gambler will be more willing to choose an online casino that has at least 1000 games, or even more (for example, 2000+, 3000+, and so on), because it is convenient. Mr Green casino doesn’t have a lot of games (800+), doesn’t accept cryptocurrencies, and doesn’t have Provably Fair games, and most gamblers may come to the conclusion that Mr Green is not a modern online casino.
Mr Green User Experience
To prepare this review, we registered with online casino Mr Green and also studied gamblers comments on thematic forums. Judging by these reviews, their authors don’t consider Mr Green online casino one of the top dogs in the casino world. Rather, they evaluate the service rather than the range of games. Some of them even write that new interesting games would be a nice touch to the service.
Range of Games
Users mostly write that the range is ‘ok, but nothing special’. And indeed it is. Yes, Mr Green has games from proven well-known providers such as Microgaming, but at the same time, casino games are not a zest of this gaming platform. There are almost nine hundred games, but taking into account the fact that modern online casinos, via game aggregators, increase the volume of their games to several thousand, and also constantly update their assortment, Mr Green is clearly losing to them.
As for support, you can get help in live chat by clicking on the live chat icon in the lower right corner of the page. In addition to the live chat agents, the online casino has a comprehensive help center with answers to frequently asked questions.
If we evaluate the work of support agents, then there is only one reproach against them: guys, can you be more synchronized in your work? The thing is, our verification document requirements varied from agent to agent – depending on who we were talking to – and it was confusing. Luckily, after completing all the requirements, the account was verified.
According to information posted on the Mr Green website, different payment methods have different processing times by the financial provider. For example, you can withdraw your winnings using MasterCard and VISA in 1-5 days. Transaction through Interac payment may also take 1-5 days. Receiving your winnings via Paysafecard takes up to 2 hours.
If you have made a withdrawal request, Mr Green may take 24 to 72 hours to process the request. If you need to additionally verify the player’s identity and request KYC data, the processing time will increase. After the casino has processed the request, it’s the payment provider’s turn to process the request.
The provider processes the request within the stated time, but these days do not include holidays and weekends. That is, if your withdrawal was approved at the casino on Thursday, then next Monday will only be the second day the provider processes the request.
Design and Navigation
Our experts found that the site has a nice design, with a green color scheme. However, a user-friendly interface and intuitive navigation are not Mr Green’s strengths. Navigating this casino can sometimes be difficult.
The registration button is located at the top right of the main page of the mrgreen.com website, as well as below (you need to scroll the page).
The remaining categories are also located in the footer of the main web page. But in trying to find more information, we only find text that says how to play in the casino.
We checked the payment capabilities of Mr Green online casino and came to the conclusion that this casino didn’t include payments in the list of its competitive advantages, because the list of payment methods is very small. At the moment, Canadians can only use direct bank transfers, as well as MasterCard, VISA, Interac, Paysafecard, and iDebit.
Mr Green Casino charges a commission of $1 if the gambler withdraws less than $100, and 1% if the gambler withdraws more than $100. There is no information about fees that payment providers may additionally charge. Our opinion: few online casinos today charge transaction fees (it reduces player loyalty), so Mr Green clearly doesn’t keep abreast of the industry.
We also draw your attention to the fact that sometimes problems may arise while withdrawing funds if a gambler makes a deposit using one payment method and tries to withdraw funds via another payment method. We warn you that at Mr Green, iDebit and Paysafecard don’t allow you to withdraw money, even if you used them to make your first deposit.
Smartphones and Tablets
Having mentioned not the best navigation and not the most user-friendly interface, we want to add in fairness that the mobile applications for iOS and Android are much more user-friendly. However, the mobile version of the site may also seem difficult to use. There are also complaints from gamblers that not all games work on the smartphone and there are bugs in the user interface.
Mr Green Casino Bonuses and Promotions
It’s interesting that Mr Green has prepared not just one welcome bonus for Canadian gamblers, but three to choose from – for casino players, for live casino players and for sportsbook fans. But that’s where Mr Green’s generous offers end. Not enough, in our opinion. We would like more deposit and no deposit bonuses with bonus codes.
Welcome Casino Bonus
After the registration and login process, players receive 5 deposits Boosts up to 1200 dollars, and 200 free spins. The minimum first deposit is $20, the maximum is $100. Immediately after making a deposit, the player receives 100% up to their amount and 100 free spins. The gambler receives the remaining 100 spins in stages – 20 free spins over the next five days. The games for free spins are determined by the casino in advance.
An important advantage of this bonus is the 35x wagering requirement, which is a fairly low requirement for a modern online casino (most often the wagering requirement is 40x or 45x). The wagering requirements for free spins are also 35x.
Welcome Live Casino Bonus
The player receives a 100% deposit bonus up to 100 dollars when playing live roulette and live blackjack.
Welcome Sportsbook bonus
The gambler receives 2 free bets of $25 on any sport, including NFL, NHL, MMA, NBA, Soccer and e-Sports.
What to do if the game round in MrGreen is interrupted?
If the reason is a weak network connection, you need to re-open the game on the same gaming device you played on and the game round will automatically start. If this does not happen, clearing your cache and cookies may help. In any case, you can contact customer support via live chat.
What should I do if after making a deposit the money doesn't appear in my account?
If the funds have left your account, it's possible that the bank is still processing the request. Within 24 hours, the money will either be credited to your gaming account or returned to your bank account.
What should I do if after 5 days my winnings are still not withdrawn?
Since only working days are taken into account, the withdrawal time for winnings may be extended due to holidays and weekends. But you can still contact gambler support with a copy of your bank account statement from the time you requested the withdrawal until now. This is necessary for casino employees to make sure that the money was not actually credited to your account.
Why do I need to withdraw funds using the same payment method as the deposit was made?
The casino has anti-money laundering regulations, so to comply with these regulations, the casino monitors that money is withdrawn to the account through the deposit method. The support service can contact the gambler personally with a request to change the payment method for withdrawing winnings, recommending a specific method.
At what age can I play at Mr Green casino?
A gambler must be at least 18 years old to play here, however, according to the laws of Canadian provinces, only three of them - Manitoba, Quebec and Alberta - allow gambling from the age of 18. In other provinces, the age for gambling is 19+ years.
Can I play Mr Green using a VPN?
Mr Green Casino is not available in all countries, so if your country is not on the list of countries offered during registration, you cannot be a Mr Green player. If you decide to bypass this ban by using a VPN, you will not be able to make deposits, play through your account, or withdraw winnings. Mr Green also reserves the right to close the account of a player who has violated the rules as soon as it becomes aware of the violation.
Player Reviews for Mr Green Casino
Scam as everywhere