Twin Casino Review

4.0

Overview

General
Owner:
Moonlite N.V.
Established:
2017
Estimated annual revenues:
C$1,000,000
Licenced authorities:
Curaçao, Kahnawake
Affiliate Program:
Twin Affiliates
Languages:
United kingdom Portugal France Russia Turkiye
Payments
Deposit Methods:
Interac Visa Master card Neteller Paysafe Skrill Trustly Zimpler Rapid Neosurf Muchbetter AstroPay
Withdrawal Methods:
Interac Visa Master card Neteller Skrill Trustly Zimpler Rapid Muchbetter Bank transfer AstroPay
Currencies:
CAD,EUR,KZT,NZD,TRY
Withdrawal Times:
0-6 working days
Withdrawal Limits:
per week: C$50,000
Customer support
Chat:
-
Email:
-
Positives
Negatives
Many games from popular providers- crypto games
No mobile application for iOS
Crypto games
Few fiat payment methods
Mobile application for Android
Exclusive bonus available only for Android
Positives
Many games from popular providers- crypto games
Crypto games
Mobile application for Android
Negatives
No mobile application for iOS
Few fiat payment methods
Exclusive bonus available only for Android

Twin Casino was launched in 2017 under the management of Moonlite NV. It operates under a Curacao license. Twin is a hybrid casino, meaning its players can deposit and withdraw funds in both fiat and cryptocurrency. Twin claims to have around 12,000 games in its lobby from popular providers. Such a range is rare in the iGaming industry today, most operators offer from 1000 to 5000 games, rarely we’ seen 7000 games in the lobby. Twin cooperates with 60+ providers – Tom Horn, BGaming, Onlyplay, Habanero, etc.

Twin Casino Games

The online casino Twin, despite the huge range of games – 12,000 – does not allow the player to try demo versions of games without registration. That is, a casual visitor to the site who is just deciding whether to register with Twin or try some other online casino will be forced to register if they want to try free games at Twin or learn more information about the services.

Among the games, all popular options are available: traditional games – slots, games with a live dealer, video poker, scratch cards, table games. There are also Provably Fair crypto games, megaways, jackpots and instant win games. Games are conveniently arranged by category.

Twin User Experience

To fully analyze the advantages and disadvantages of Twin casino, Mybestcasino.ca experts not only registered on the platform, but also analyzed player reviews on various forums. The general conclusion is that Twin Casino is rated rather good by players. Read about the nuances below.

Range of Games

It is strange that on thematic forums none of the players express admiration for the number of available games: after all, 12,000 titles is a lot today for an online casino. It is clear that none of the casino clients will be able to play each of these games, because the games may have country restrictions or simply not be liked by gamblers. But gamblers could at least be pleasantly surprised (as we were). But no, everyone writes smth like ‘I like the selection of slots’, ‘a good range of games’… Guys! 12,000 games are announced! Can you be more encouraging? Or do you not believe that Twin is really so rich in games, and you don’t want to sit and count games manually?

Player Support

Here, as usual, the audience is divided into two opposing camps: those who in the reviews thank the support for its responsiveness, and those who criticize its uselessness and the inability to contact quickly. In any controversial situation, personal experience is needed. So, let’s share ours.

When we registered at this online casino (registration is quite fast, by the way), we discovered that there was no usual live chat button that migrates across the web page while scrolling. But there is a ‘Help’ button, which is located at the very bottom left in the menu column. By clicking on it, you will be taken to a pop-up window, and in this window on the left there is a ‘Support’ button. Click and you will receive a FAQ section and a feedback button, where you can leave a message by entering your email. When the request is processed, you will also receive a response by email. Twin casino promises 24/7 support.

The site operates in 6 languages – Russian, French, English, Portuguese, Greek and Turkish. Among the complaints on the forums, we found the dissatisfaction of a Japanese gambler, who complained that there was no support in Japanese, and among the tech support representatives, ‘there are only foreigners who have a rather arrogant attitude and do not understand Japanese’. Of course, you expect a different level of service from a modern customer-oriented online casino.

Withdrawal Times

Information on the official Twin website indicates that withdrawals for fiat currencies are in some cases 1-2 hours (MuchBetter e-wallet), and generally 1-3 business days (eCashOut, Interac, etc.). For cryptocurrencies, this period is always 1-2 hours.

The withdrawal request is processed within 12 hours, but may be delayed for a number of reasons. For example, a gambler made a mistake in completing a request – the wrong wallet number or the name of the player’s account and the name of the account owner don’t match. Or there was a technical problem with the payment system.

The casino administration also informs that the withdrawal request may be delayed during the KYC security check. It may require additional documents, for example, a digital photo of the player with a passport, a photocopy of the passport, a utility bill, etc.

Design and Navigation

Our opinion – the site is made great! The design and navigation are at the highest level, everything is intuitive, the colors of the site are pleasant, and the font is not annoying. The floating live chat icon is a little missing, but Twin doesn’t have this feature at all.

Payment Methods

Twin offers its players more crypto payments than fiat ones, especially for withdrawals. Compare – Canadian players can make a fiat deposit through Interac, MasterCard, eVoucher, eZeeWallet and Muchbetter, and a crypto deposit through Bitcoin, Litecoin, Ethereum, TRON, Tether, USD Coin and BNB.
Fiat withdrawals are limited – only MuchBetter, Interac e-Transfer and eCashOut, and crypto withdrawals are available through Bitcoin, Litecoin, Ethereum, TRON, Tether, USD Coin.

By the way, if you haven’t played for a long time or started playing less and suddenly decide to withdraw funds, Twin may charge a commission from your money. The fact is that the casino rules say: Twin reserves the right to charge 15% of the deposit amount if your gaming activity seems insufficient or completely absent. Read what ‘insufficient gaming activity’ is in the FAQ section of our review.

Another not-so-nice feature from Twin (but quite popular in the industry): if you deposited money using a certain payment method and decided to withdraw using another one, Twin reserves the right to reject such a request in favor of the original payment method. The same applies to withdrawals: if you decide to withdraw funds using a payment card that has not yet been used for a deposit, you may get the unpleasant experience of a rejected request. It’s inconvenient, that’s for sure. The only thing we can recommend is: initially choose ‘paired’ payments and don’t fool around with different ones.

Smartphones and Tablets

As for playing at Twin casino on tablets or smartphones, it is possible through the mobile version of the browser for all users and through the mobile application for owners of tablets and smartphones with the Android operating system.

Twin Casino Bonuses and Promotions

The casino has a pretty good range of bonuses, ranging from a welcome bonus to an exclusive bonus for the mobile app (although, as already mentioned, it’s only available for Android). In addition, there are temporary bonuses from gaming providers. It is important to read the terms and conditions of the bonuses offered because they do not apply to all games.

Welcome Bonus

After the registration and login procedure, the gambler credits a minimum of 20 CAD to their account as a deposit and immediately receives 100% up to 500 Canadian dollars. The promotion is available for thirty days after registration. Wagering conditions 30x. When the wagering requirements are met, the gambler can transfer funds to their main account (up to a maximum of 1,500 Canadian dollars). No bonus codes are needed.

Extra Money Bonus

If a player bets every Tuesday, Thursday or Saturday totaling 500 CAD per day, they will receive an additional 10 CAD. The wagering requirements are 20x and they must be met within 24 hours after the bonus is credited.

Daily Bonuses

The day after registration, the gambler receives exclusive bonus offers. Rarely there are no deposit bonuses, usually deposits are needed. Bonuses change periodically. Personally, we received a 30 Canadian dollars bonus at Live Casino (valid for 24 hours) and a ‘+5% deposit bonus up to $30’. The minimum deposit amount is 15 CAD.

Mobile App Bonus

At the moment, the bonus is only available to Android owners. By downloading the mobile application for the Twin online casino, the gambler receives 10 CAD. During the validity period of this offer, the player must deposit at least 20 CAD. Wagering – 10x within a week from the date of receipt.

FAQ

  • Does Twin have bonuses with free spins?

    Yes, Twin Casino periodically organizes free spins draws among gamblers and after someone wins, it automatically tops up the winner’s account with free spins. In addition, this type of bonus may be available to players by appearing in the 'Promotions' section.

  • Is it possible to withdraw funds faster than the stated time as an exception?

    All Twin transactions are automatic, so it is not possible to speed them up, even in exceptional cases.

  • What is 'insufficient gaming activity'?

    The term 'insufficient gaming activity' applies to a player who wants to withdraw funds but has not played an amount equal to or greater than the total deposit amount. We recommend players bet an amount equal to their deposit before requesting a withdrawal.

  • What kind of winnings can you expect from playing Twin Casino slots?

    The average payout percentage in Twin casino slots is 90-98%. By clicking on a specific slot, you can explore the betting range, number of paylines, maximum payout and hit rate.

  • What should I do if an error occurs during the game?

    Specifically, in the case of Twin casino, its administration recommends using the Google Chrome browser for gaming, since, according to representatives of online casinos, this browser provides the best performance. You also need to make sure that all the latest updates are installed, cache and cookie files are cleared. If after all the manipulations the problem remains, contact support.

  • Do Canadians need to pay tax on their winnings at Twin?

    No, players who play online casinos for fun do not have to pay tax. Only professional players who play for the purpose of making money from their games are taxed.

Player Reviews of Twin Casino

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